Returns and Refund policy
Return & Refund Policy
We hope that you'll love everything you ordered from https://myrita.us/. But if you are not satisfied, you can return or exchange it within 15 days from the delivery date.
Note: We aren't able to accept returns or exchanges unless they have been authorized by our Customer Service team https://myrita.us/. We do not accept returned items that were sent back directly without notifying us first. If you want to return or exchange, please contact us to provide your Order Number and state the reason. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
We're sorry you didn't love your order from https://myrita.us/. Read the instructions below to learn more about returns or exchanges.
- For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
- We will NOT accept an order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.
- Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 15 days, please contact us via email)
- Items can be returned or exchanged within 15 days from the delivered date. Note that overdue requests may not be accepted.
- Return shipping fees are covered by https://myrita.us/.
- We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 15 days, please contact us via email)
Note: All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached to the original packaging.
Process for Receiving and Inspecting Returns
Once we receive your returned item(s), our team will inspect them to ensure they meet our return criteria - unworn, undamaged, unwashed, and with all original labels attached and in original packaging. Here's what happens next:
Inspection: Upon receiving your return, our team will inspect the item(s) within 3-5 business days. We check for the overall condition and verify that it meets our return standards. The product should be in good condition whether new or slightly used, and must not be damaged at all.
Approval Notification: If your return is approved, we will notify you via email. In the case of a refund, the amount will be processed back to your original payment method. For exchanges, we will provide information on the availability of the replacement item and expected shipment date.
Processing Refund or Exchange: Once approved, refunds are typically processed within 5 to 15 business days. For exchanges, we will ship your new item as soon as possible and notify you of the shipment details.
Non-Compliant Returns: If a returned item doesn't meet our criteria, we will notify you via email. Depending on the issue, we may offer options such as partial refunds or returning the item to you. We will provide clear instructions on the next steps in such cases.
Customer Support: If you have any questions or need assistance during the return process, please don't hesitate to contact our customer service team. We're here to help ensure a smooth and hassle-free return experience.
Store Name: My Rita US
Address: 160 Moreland St, Worcester, MA 01609, United States
Customer service: Monday to Friday between 9:00 am to 5:00 pm.